Returns Policy

Welcome to Kim Gray General Store. Please feel free to mail me should you have any questions about products before purchasing to avoid the hassle of returns for yourself.

Please note, there are many handmade products and dimensions & colour may vary slightly from those shown in the photographs. 

I am very happy to help and will aim to respond within 24 hrs. Please don't hesitate to ask if I can assist you in purchasing a gift for someone. 

However, we do offer a refund within 14 days of receiving your order. Please e-mail us at your earliest convenience with the reason for wanting to return an item to kimgraylifestyle@icloud.com.

Please note the following exceptions to our return and exchange policy:

  • Sale items are final and cannot be returned or exchanged. 
  • No returns on earrings or bedding. 
  • Returned items must please have all original tags & packaging in place. 
  • Returned items must have no visible signs of wear or use. Items will be checked before shipping.  
  • The purchaser is responsible for the cost of shipping & returning items. We reserve the right to decline returns if the items are not in their original packaging and/or show signs of use or damage. If there are signs of damage and/or are not in original packaging, we will return the item/s to you. 
  • Refunds for a product bought as a gift can only be given to the original purchaser.
  • While all products will be checked before shipping and packaged appropriately, should there happen to be any faulty product or damages, please advise us via the e-mail above within 48 hours of delivery. 

Many thanks.